HELP

Answers for families and participating homes.

Registration, live stop status, official signs, voting, routes, accessibility, printed materials, Passport participation, and event-night help.

Twin Hills Halloween FAQs

Choose Hand Out Treats, Enter the Decorating Contest, Host a Haunted House, Host a Kids Activity, or any combination. Add the details that apply, upload up to three photos if you would like, and send everything in one form. If your home is already registered, the site will direct you to your private management link instead of replacing the listing.
Open the private link sent for your home. From Manage My Stop, you can change how you are taking part, update hours and details, add activities, change live status, and manage up to three home photos.
Use Manage My Stop to select Low on Candy, Out of Candy, Paused, Closing Soon, or Closed for the Night. The public directory updates, while the physical status overlay remains the no-phone fallback.
No. The official directory and Twin Hills participation sign identify approved stops. A porch light by itself is not treated as confirmation.
Hosts select a scare level and structured warnings such as fog, strobe lights, loud sounds, live actors, simulated gore, stairs, or a narrow path. Families can filter those details before leaving home.
It means the host plans to offer at least one non-food option. The site does not claim that a private home or treat is allergy-safe.
The HOA property list provides one private voting code per eligible residence. Each residence can submit one counted ballot per category, whether voting online or on paper.
Live Walk keeps your current position and trail on your phone while the page is open. It does not send that trail to the HOA. The Passport remembers collected stops without creating a child account or publishing where your family walked. A printed Passport is also available.
Yes. Official yard signs, numbered stops, a printable directory, static routes, paper ballots, Passport sheets, manual codes, and physical status overlays provide no-phone alternatives.
Use the private recovery form or contact the event team. Never post a home link or residence code publicly. Approved event contact details appear here when they are available.